Fair Use Policy

Unfolded Kitchen

(Last Updated: October 26, 2026)

1. Our Commitment to Fair Use

This Fair Use Policy helps ensure our website, pricing, and promotions remain fair, accessible, and reliable for all customers. By using our website, you agree to act in good faith and follow the guidelines outlined in this policy. 

By accessing our website, you agree to comply with this policy and use our services responsibly, ethically, and in good faith.

2. Acceptable Use

We welcome customers who shop responsibly and respect our policies. When using our website, we ask you:

• Shop responsibly: Please use your retail account responsibly and exclusively for personal e-commerce purchases. Business use, bulk purchasing for resale, and other commercial activities are not permitted.
• Respect promotional limits: Follow any stated discount restrictions, quantity limits, and one-per-household requirements.
• Treat others respectfully: Communicate courteously with our customer service team and treat other customers and reviewers with respect.

3. Prohibited Activities

To protect our customers, our business, and the shopping experience we provide, certain activities are not permitted. Violations may result in order cancellation, account restrictions, or other appropriate action.

Promotional Abuse

Using multiple accounts, addresses, or other deceptive methods to bypass discount restrictions, promotional limits, or eligibility requirements is prohibited.

Unauthorized Bulk Reselling

Purchasing promotional inventory in excessive quantities for unauthorized resale is not permitted through retail accounts. 

Improper Chargebacks

If you experience a problem with an order, we encourage you to contact our customer service team so we can work toward a resolution. Knowingly submitting false or fraudulent chargeback claims is prohibited. Nothing in this policy limits your right to dispute a charge through your payment provider when appropriate.

Return and Refund Abuse

We reserve the right to address patterns of excessive or fraudulent returns, false claims of non-delivery, and attempts to return damaged or used products as new. All returns and refunds are subject to our applicable return policy and consumer protection laws.

Website Misuse

Activities that interfere with the security, functionality, or availability of our website are prohibited. These include unauthorized data scraping, automated purchasing intended to circumvent restrictions, denial-of-service attacks, and attempts to bypass security measures.

Abusive Communication

We expect all communications with our team to remain respectful. Threats, harassment, and discriminatory or abusive conduct toward our employees or representatives are not permitted.

4. Wholesale and Reseller Purchases

Our standard retail accounts are intended for individual consumers. 

Purchases made through retail accounts that violate our resale or promotional restrictions may be reviewed and subject to appropriate action.

5. Policy Enforcement

We may take reasonable action when we identify activity that violates this policy or threatens the integrity of our website, promotions, or customer experience.

Depending on the circumstances, actions may include:

• Canceling orders that violate this policy.
• Restricting access to promotions or special offers.
• Limiting, suspending, or terminating accounts.
• Declining future orders when permitted by applicable law.
• Seeking recovery of documented losses or pursuing other legal remedies where appropriate.

Whenever reasonably possible, we will notify affected customers and provide an opportunity to respond before acting. However, we may need to act immediately to prevent suspected fraud, security threats, or ongoing harm.

We will apply this policy in accordance with applicable laws and our other published policies.

6. Reporting Suspected Abuse

If you believe someone is misusing our website, exploiting promotions, or engaging in activity that violates this policy, please contact our team.

Contact Us

We appreciate your help in maintaining a fair and trustworthy shopping experience for everyone.

7. Policy Updates

We may update this Fair Use Policy from time to time to reflect changes in our business practices, website operations, or legal requirements. Any revisions will be posted on this page with an updated revision date.

We encourage customers to review this policy periodically to stay informed of our current practices.